Higher staffing levels ensure person-centred care

We believe a high staff/resident ratio is key to a happy home. Higher staffing levels ensure that residents receive person-centred care have more satisfying social interactions, experience healthy ageing and a better quality of life. It also means that residents are able to access attention when they need rather than waiting on care staff to be free. Additionally, it means that residents are encouraged to move more, and are at a reduced risk of things such as bed sores, accidents, or distress if there are people around to be on hand. As an independent charity care home, Richmond House is able to tailor the staffing needs around the residents in the home – not the other way around. Richmond House aim to operate on a staffing level of 1:3 or 1:4 – this means 1 member of care staff per 3-4 residents (this does not include activity, domestic and auxiliary staff).

All our Senior Care Assistants are required to have an SVQ 3 in Health & Social Care, and all Care Assistants must undertake an SVQ 2. Our staff also regularly undertake training in a wide range of subjects including medication,  dementia, manual handling, continence, palliative care and fire safety. The management of Richmond House is overseen by our Board of Trustees, each of whom have a particular interest in Richmond House. The daily running of the home and the overall care of our residents is overseen by our Manager (SSSC Registered Manager) and Deputy Manager (SSSC Registered Supervisor).  

We also have an Activities Coordinator (we are a NAPA registered organisation) who provides and organises a wide range of activities for residents during the week. This includes both group and one-to-one activities. Our Activity Programme varies from week-to-week but includes activities such as craft, concerts, bus trips, interaction with other local community groups (e.g. Soroptomists, LOGOS Youth Project, Songbirds, etc.) Our staff love to socialise with our residents too and we hold staff and resident 'social afternoons' where all can get together for an afternoon of fun games and socialising.

Call 01764 653934 today for more information or email us.

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